In today’s busy world, people want fast, convenient communication. Phone calls can go unanswered, and emails may sit unread for hours. But text messages? They’re usually seen within minutes. For notaries, text messaging is one of the most effective ways to confirm appointments, reduce no-shows, and follow up with clients.
Why Text Messaging Works for Notaries
- Speed: Most texts are read within 5 minutes of being received.
- Convenience: Clients can quickly confirm details without long calls.
- Professionalism: A polite, well-timed text shows you’re organized and reliable.
- Retention: Text follow-ups keep you top of mind for repeat business and referrals.
How to Use Text Messaging in Your Notary Business
1. Confirm Appointments
Send a confirmation text right after booking. This reassures clients that you’re reliable and gives them a chance to ask questions.
Example:
“Hello [Client Name], this is [Your Name], your mobile notary. Confirming your appointment on [Date] at [Time] at [Location]. Please bring a valid photo ID. Thank you!”
2. Send Reminders
A reminder text the day before (or morning of) helps reduce no-shows.
Example:
“Just a friendly reminder of your notary appointment tomorrow at [Time]. Please have your documents and ID ready. Looking forward to assisting you!”
3. Follow Up After Appointments
A short thank-you message builds goodwill and can encourage reviews or referrals.
Example:
“Thank you for choosing my notary services today! If you were happy with the experience, I’d greatly appreciate a quick review here: [Link]. I look forward to helping you again.”
4. Handle Schedule Changes Quickly
If you’re running late or need to adjust, a quick text keeps communication clear and professional.
Example:
“Hi [Client Name], I’m on my way but running about 10 minutes behind. Thank you for your patience—I’ll see you shortly.”
5. Stay Top of Mind for Repeat Business
Occasional, non-intrusive texts can remind past clients of your availability.
Example:
“Hi [Client Name], just a quick note to let you know I’m available for mobile notarizations evenings and weekends. Reach out anytime!”
Best Practices for Notary Text Messaging
- Keep it professional: Use proper grammar and avoid abbreviations.
- Be timely: Don’t text too late at night or too early in the morning.
- Respect privacy: Only text clients who provided their number for communication.
- Include your name: Clients may not have your number saved yet.
- Use links sparingly: Share only essential links (like your Google review page).
Final Thoughts
Text messaging isn’t just a convenience—it’s a powerful tool for notaries. By confirming appointments, sending reminders, and following up with a thank-you, you’ll create a smooth client experience that leads to fewer cancellations, more reviews, and stronger long-term relationships.
In a profession built on trust and reliability, a simple, professional text can set you apart from the competition.
